There’s a body of unwritten and largely unrecognised beliefs about ‘the boss’ or ‘them up there’, which we absorb throughout our working lives. Unless challenged, these beliefs drive your thinking, even when you become an organisation leader yourself. It’s called a ‘mindset’, and if enough people hold it and talk about it among themselves, it becomes ‘groupthink’. If strong enough, its presence can blind you to what’s actually going on

- ‘They’ are not telling me everything ‘they’ know

- He/she isn’t interested in me/my problems

- I’m inundated with requests for information and reports that are irrelevant to me and stop me doing my job

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